Say what people need to know
A good update answers three questions: what is affected, what you are doing, and when you will write again. It does not need the cause yet.
Use the templates
Open an incident and choose Post update. Templates cover investigating, identified, monitoring and resolved. Edit them to fit your own voice.
An example
Checkout is failing for some customers. We are looking into it and will update this page within 20 minutes.
Next guide
Custom domains
