Regions and retries

How Pointsman decides that a service is really down.

Where checks run

Checks run from six regions: Frankfurt, London, Virginia, Oregon, Singapore and Sydney. Each check picks a different one in turn.

How a failure is confirmed

When a check fails, Pointsman retries from another region within seconds. A second failure opens an incident. One failure alone only appears on the monitor page.

Pinning a region

If a service is only available in one place, pin the monitor to that region under its advanced settings. Pinned monitors retry from the same region after a short wait.

Next guide

Severity levels

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